Very relaxed atmosphere as well, and co-workers and managers are always eager to assist and offer guidance whenever needed. Robin with customer service was super helpful with our new account. You are treated with respect, and hard work is valued and recognized. Check out what 2,767 people have written so far, and share your own experience. Best in Card processing service. He. Used Merchant One for over 8 years, asked for a review of my account, sales rep came back with great news, he could save me money. New to Merchant One, but everything has gone as promised. You deserve ten gold stars!!! Merchant One has 5 stars! Check out what 2,278 people have written so far, and share your own experience. Today 1/14/20I became owner of a Merchant One web site. Arlene, very professional goes the extra mile.First phone call into customer service the customer service representative was not listening to me telling me stuff that I did not ask for I told her exactly what the problem was and she did not want to do the research and she was talking over me and telling me something that was not true she was so unprofessional so unethical and you should check the records to see who she was and she needs to be reprimanded the second time I called back I spoke to a lady by the name of Arlene being a customer service representative went the extra mile and done her job the other representative was discussing with her mouth over talking me would not listen and telling me in correct information. A … | American Express may require separate approval. Merchant One is careful to ask the right questions and perform an accurate savings analysis; merchant… The company's customer actions need to be addressed but I … Compare Trustpilot alternatives for your business or organization using the curated list below. He got onto Apple support and eventually to an Apple supervisor who was able to fix the problem. I HAD ISSUE AND SPOKE WITH MARK AND HE GOT EVERYTHING HANDLED. Merchant One was my first call, and after speaking with my CS Rep, Steve Saka for 15 seconds, it became my only call. ... Retail Merchant Services. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Very patient! I was unable to get immediate help on the weekend. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. | American Express may require separate approval. It's a no brainer. Their fees are way less that the other processor that we were using, the gateway is easier to use. Only complaint is the amount of information needed to process. Mercedes was sweet and calm...she stayed patient with multiple questions...what good customer service is about! I really can not say enough and my businesses’s success is indebted to him and the ppl at Merchant One! I am new to the company from square and I think I’m going to love it...and their workers are so respectful. Stay away from this company. great service pleasure talking with mike help with my problems. Merchant One Overview As a Fiserv reseller, Merchant One does not manufacture payment terminals but instead sources them from Fiserv. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Mike has that talent and sincerity and I'd hire him in a second. Merchant One has 5 stars! 5 stars from me. Everything went smooth as can be. That was priceless Nick and mike were extremely knowledgeable and helpful and patient. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. It is a rare trait among processors to give merchants the truth about saving money, a trait that Merchant One chooses to embody. Pleasure talking to in helping me navigate through the pax80 device. Glenn was amazing and very helpful. Steve was, and is, professional, personable, and guided me through the process beautifully. Handled everything like a champ. I appreciate all you time, help, understanding and especially patience with me. It offers some terminals for free, but most come with a sales charge. Trustpilot integrations. You can find contact details for Merchant One above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Tracking your reviews to improve service and increase customer satisfaction Go to articles Categories and TrustScore. Forgot to add: The rates I pay for this card machine is half the cost of the current one i'm using. My technical support , Errol, was very competent and patient as I was having a problem logging into and setting up the Clover app. A Google Merchant Center account. Merchant One customers detail the use of deceptive marketing tactics has had a negative impact on its rating, although the vast majority of Merchant One’s customers are probably satisfied. I highly recommend this company for Merchant Services.Thank you.VO distributions LLCVictor Oh. Merchant One is a Miami, Florida-based independent sales arm of United Bank Card that uses First Data as its backend processor. Take a look at this article to learn how to do it. Read our how-to guides and FAQs on categories and the Trustpilot TrustScore At first glance, Merchant One has an impressive 4.8 rating out of 5 stars after 2,746 reviews. Filters 4. Bruno & Margarita & Justin were excellent! Credit Card Processing Services in Miami Beach, FL. We handle everything in-house, and we are available 24 hours a day 7 days a week. It was hard for me to find time to get everything going but he stuck with me . Let me tell you. An eCommerce website gets rated when using one of the review services that qualifies for Google Seller Ratings, such as Trustpilot. I called Merchant One and they had to direct me to a different department. This was one of the best customer services calls I have had. When the agent was giving me info I said y’all are way better than square and he became silent wind simply said. Compare features, ratings, user reviews, pricing, and more from Trustpilot competitors and alternatives in order to make an informed decision for your business. He was very centered on doing whatever it took to solve my problem. Julian was very informative and patient with the many questions I had, with regards to updating my credit card processing machine.I’m truly thankful for his expertise and high level of professionalism. Month-to-Month Contract. You can mark up your Trustpilot product reviews with rich snippets by using our SEO Product Review TrustBox. Very easy and patient in set up process!! Unclaimed. These folks know what they are doing and they will not stop till they get it right. The Merchant One website contains a link to the company’s Trustpilot reviews. Customer service is one of the best I have come across if not the best. Julian helped me super quickly, efficiently, and professionally- with enthusiasm! Initial Merchant One complaints should be directed to their team directly. Carolina Fonseca, the representative who assisted me more frequently than others was very professional, courteous, and demonstrated a true desire to assist me with resolving my concern.From my many years of experience as a Customer Service Manager, I have monitor thousands of customer calls handled by representatives. Mr. Gomez Saints is my tech that set it up for my Merchant services for my company and he was very professional and friendly. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. In addition, the company states it's options are competitive and state-of-the-art. I Highly Recommend this Credit Card Processing Service, Merchant One, which also has a very reasonable cost to a Merchant. BBB accredited since 11/24/2010. The agent who was trying to assist me had to get a supervisor and that was Mike Abbott. This is the kind of customer service I provided to my customers during my career in CRM and it's not very common anymore. That is wonderful customer service! everyone is super respectful and they really try their best and are super patient. The second was to let me know that not only had they banned the merchant, but that they were pursuing legal action against the same, in their native country, through VISA's own legal methods. Check out what 2,495 people have written so far, and share your own experience. My Rep Mercedes was amazing! Merchant One is a mid-sized processor headquartered in Miami Beach, Florida. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Tech support Michael and customer support rep Jason were great to work with. Merchant One is a credit card processing company that has been in business since 2002 and is headquartered in Miami Beach, Florida. Arlene is a great asset to Merchant One. He also offered that I could call and ask for him anytime we needed assistance again. Wish all customer service centers were this efficient. Only the latest review will count in the company's TrustScore. He deserves a pay raise. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Merchant One is the best. both customer and technical services are pretty amazing. Merchant One has been a fantastic place to work for the last 6 years and counting. HIGHLY RECOMMEND THESE FOLKS. | Read 221-240 Reviews out of 2,773 --GAM. Now I can’t even do business with Merchant One, I don’t even have a credit card processor at this point, can’t take any cards! | 2,278 people have already reviewed Merchant One… Highley reccomend and will certainly be using again in the future. She was very helpful and we took care of the issues while on the phone. The popular Fiserv Clover terminals all come with an extra equipment charge. A little rough on the take off. List companies that haven’t claimed their Trustpilot account. It was very nice is these tough times to get a timely answer to my question and talk to someone who was so pleasant. However, in Carolina's case, not only was she courteous, but I could sense her willingness and desire to assist me resolve the matter I was faced with. I was paying 0.2% with Merchant One and this new credit card processor wanted 4.5-6.5% and 100$ a month for being a “high risk” Merchant plus another hard inquiry! https://www.merchantmaverick.com/reviews/merchant-account-solutions-review © 2021 Trustpilot, Inc. All rights reserved. But we finally got all “MY” bugs worked and it is working perfectly. Thank you! Felix, thank you for understanding my lack of computer skills. Merchant One has 5 stars! © 2021 Trustpilot, Inc. All rights reserved. They handle everything in house, and they are available 24 hours a day 7 days a week. Due to that lack of response, we had no option but to proceed in submitting a claim against you for the payment due in order to protect our position on the 24th of January 2020. I received my first chargeback for a legitimate charge and was unable to register on the Business Track website. Merchant One, Inc. is a registered ISO for Fifth Third Bank N.A, Cincinnati, OH, USA. Excellent & Professional Support Services and quick to put Credit Card Purchase Funds into my Business Account. Quick, professional, awesome! Merchant 1 Payments has truly been a great company to work with .They are honest with their rates and fees and the service is great. As of today, I would recommend Merchant One. All. I am new to this company and I am very satisfied with the services. They pride themselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. See BBB rating, reviews, complaints, request a quote & more. Marc is a wonderful account manager and helped walk me through all my options and solutions over almost a 3 weeks process. Things to Love About Merchant One. Phone calls were on time with a thorough explanation of the whole process. after agreeing to the new rates my account cost more. While Merchant One claims to serve over 100,000 customers, this number has remained curiously unchanged for several years.Established in 2002, Merchant One’s public image has been on quite a rollercoaster since we first reviewed them many years ago, with the company’s complaint volume rising and falling through the years. Felix was very helpful and kind. Alternatives to Trustpilot. He recognized that the problem was related to my Apple iPhone . Merchant Money in fact tried to make contact with you for over a full calendar month to discuss the missed loan repayment with no response by you to any of our approaches. List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. The standard Merchant 1 Payments contract outlines a month-to-month agreement with no early termination fee, a PCI compliance fee of $9.99 per month, and an optional, non-cancellable equipment lease through Ladco Leasing, one of the worst ranked companies on our website. To feed all your products directly to Google Shopping. Direct number straight to who ever is dealing with you, giving you a more personal service. Her service was better than gold, and I appreciate you for having her onboard. Being competitive in the market is also very important, and Merchant One is second to none in their ability to price match and find savings where other processors predict a loss. The guy who helped me was terrific! Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. This has been a great experience. Great first impression and very patient agents. Check out what 2,773 people have written so far, and share your own experience. Gomez was very helpful and knowledgeable on the product. Great experience I am so excited to get started with MerchantOne. Merchant One is a promising provider of honest and realistic expectations for their rates and services. Not really happy with what my experience has been with this company have had several problems ever since I have set it up it has cost me the loss of several customers I hope that this can be resolved permanently soon it's about diverting attention is a poor leader. 12/19/20 Marc Lindor Customer Service Mgr contacted me, and told me he would make things right. | American Express may require separate approval. Recently we had one of our clients place a chargeback for $3290.00 for products they had received . After nearly reaching 200 complaints on the BBB (Merchant One has sported BBB accreditation si… The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Amazing service. Merchant One has 5 stars! Merchant 1 Payments went to bat for us and got us our money back. Top-rated companies. Glad we switched! A good switch and bate. If not for his persistence in getting the Apple supervisor I would have given up. I am a very happy client of Merchant One.Thank you Donnamaria Newton. Merchant One's 24/7 support is there whenever clients need it, and their mobile, tablet, desktop, and in-store POS options give merchants a lot of flexibility in how they choose to accept payments. Every time I call to ask a question she goes above and beyond to help me. Representative was patient and explained exactly what I needed to do to accomplish the tasks that I was working on. No after hours service for that. . Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merchant One Customer Service. However, examination of the Trustpilot website reveals that most of the 5-star reviews are “invited” from Merchant One … Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. The company’s website markets a simplified but thorough approach to processing, including training to help get you started and an account manager to make sure things continue to go well. SourceForge ranks the best alternatives to Trustpilot in 2021. We had not received our Merchant Statement since August. We don’t bash any other company but we do have some impressive features! After talking with Marc Lindor at Merchant One, who was understanding and very helpful, all of my issues were adequately resolved. There is also a PCI non-compliance fee of $20 per month for merchants who fail to … Merchant One is now charging me $56 per month with bull crap fees. Nick was the ultimate patient! | American Express may require separate approval. If qualified, your rating will appear automatically in Google Shopping without any action required. You can also do it manually, by following Google’s guidelines on marking up products. Both sales and technical support have been easy to understand and will always get my recommendation. My experience was quick and painless. I can tell she cares about my business and has my best interest at heart. Go to articles Analytics. I cannot say enough about the customer service I received from the very best tech Michael. He listened to my story and told me to fully document it and send it to him and he'd see that it was faxed to the appropriate department. The first one told me that they would look into it. He was very informative. Integrate your favorite tools with Trustpilot. | Read 21-40 Reviews out of 2,767 I have an App. Felix not only downloaded and emailed the statements to me but also helped me with contacting IQAccess to get my account re-opened. , the company ’ s guidelines on marking up products we needed assistance again Beach, Florida should be to. Great to work for the last 6 years and counting saving money, a trait that Merchant,. To accomplish the tasks that I could call and ask for him anytime we needed assistance.... Need to be addressed but I … Merchant One, Inc. is a rare trait among to... Was One of the best take a look at this article to learn to! 3 weeks process immediate help on the business Track website by using our SEO product review TrustBox from... 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